VOWELZ – Refund, Return & Exchange Policy
Last updated: 7 October 2026
We want you to love what you order. If something isn’t right, here is how we make it right.
1. Order cancellation
You can cancel an order before it is shipped by emailing info@vowelz.co with your order number. Once an order is shipped, it cannot be cancelled, but you may return it as per this policy. Prepaid cancellations are refunded in full.
2. Returns and exchanges
You can request a return or exchange within 7 days of delivery, provided that:
- The item is unworn, unwashed and unaltered.
- All original tags, labels and packaging are intact.
- You have your order number or invoice.
Exchanges for a different size or colour depend on stock availability. If your choice is unavailable, we will offer a refund.
3. Non-returnable items
- Items marked “Final Sale” or bought with a special discount where stated on the product page.
- Items that are worn, washed, damaged by the customer or without tags.
- Gift cards, if offered.
4. Damaged, defective or wrong items
If you receive a damaged, defective or incorrect product, email us within 48 hours of delivery with your order number and clear photos (or an unboxing video). We will arrange a free replacement or a full refund after verification.
5. How to request a return
- Email info@vowelz.co with your order number, the item(s) and the reason.
- Our team will confirm eligibility within 1–2 working days and share pickup or return instructions.
- Pack the item securely with all tags and send it as instructed.
6. Refund process
- Once we receive and inspect the returned item, we will confirm approval by email.
- Approved refunds are credited to the original payment method within 5–7 working days. Your bank or card issuer may take additional time to reflect it.
- For Cash on Delivery orders, refunds are sent by bank transfer or UPI; we will ask for your details.
- Original shipping charges (if any) are non-refundable, except when the return is due to our error.
7. Natural variations
Colours may appear slightly different on screen. Printed shirts may show small variations in print placement because of the printing process. These are not defects and are not eligible for return on that ground alone.
8. Contact
Suryargha Gaine, VOWELZ
Phone: 7003241219 | Email: info@vowelz.co
Martin Royal Signature, Flat 504, 87 Priya Mitra Road, Kolkata – 700048
Support hours: Mon–Sat, 10:00–18:00 IST
