VOWELZ – Privacy Policy
Last updated: 7 October 2026
VOWELZ (“we”, “us”, “our”) operates the website https://vowelz.co/. This policy explains what information we collect, how we use it and how we protect it when you visit or shop on our website. By using the site, you agree to this policy.
1. Information we collect
- Personal details you give us: name, email address, phone number, shipping and billing address when you place an order, create an account, subscribe to our newsletter or contact us.
- Order details: products purchased, order value and delivery information.
- Payment information: payments are processed by secure third-party payment gateways. We do not store your card number, CVV, UPI PIN or net banking credentials on our servers.
- Technical data: IP address, browser type, device information, pages visited and time spent, collected through cookies and similar technologies.
2. How we use your information
- To process, ship and deliver your orders and send order updates.
- To handle returns, refunds, exchanges and customer support.
- To send newsletters, offers and product updates (only if you subscribe; you can opt out anytime).
- To improve our website, products and shopping experience.
- To prevent fraud and meet legal and tax obligations.
3. Cookies
We use cookies to keep your cart working, remember your preferences and understand how visitors use our site. We may also use analytics and advertising tools (such as Google Analytics or Meta Pixel) to measure performance and show relevant ads. You can disable cookies in your browser settings, though some parts of the site may not work properly.
4. Sharing your information
We do not sell your personal information. We share it only with:
- Courier and logistics partners, to deliver your order.
- Payment gateways, to process your payment.
- Service providers who help us run the website, email and analytics, under confidentiality obligations.
- Authorities, when required by law.
5. Data security
We use reasonable security practices, including SSL encryption and restricted access, to protect your information. No online system is 100% secure, so we cannot guarantee absolute security.
6. Data retention
We keep your information only as long as needed for the purposes above, or as required by law (for example, tax and accounting records).
7. Your rights
You may ask us to access, correct or delete your personal information, or withdraw your consent to marketing communications, by writing to info@vowelz.co. We will respond within a reasonable time.
8. Children
Our website is not directed at children under 18. We do not knowingly collect their personal information. If you believe a child has shared data with us, please contact us and we will delete it.
9. Third-party links
Our website may link to external sites. We are not responsible for their privacy practices or content.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the updated date.
11. Contact & Grievance Officer
Name: Suryargha Gaine
Phone: 7003241219
Email: info@vowelz.co
Address: Martin Royal Signature, Flat 504, 87 Priya Mitra Road, Kolkata – 700048 (India)
Website: https://vowelz.co/
